Systems Modification and Support Guide<>

Summary of competencies required for configuration and customisation

Competencies required

Business competencies

All changes to the your CampusIT solution require an understanding of your institution’s business processes and the combination of configuration options that will best facilitate these processes.

For this reason we suggest that configuration should involve close liaison between technical staff and business process experts.

Technical competencies

Report writing

Familiarity with relational database concepts

Familiarity with Oracle querying and reporting tools, in particular:

–Oracle Reports Builder

–Oracle Discoverer

User interface customisation

Familiarity with the XLIFF format (user interface terminology files are maintained in XLIFF format)

Familiarity with CSS and graphic file manipulation

Integration with third-party applications

Familiarity with concepts and terminology of integration architectures (e.g. service-orientated architecture, enterprise service bus)

SOAP/XML development (any language/ tool)

Enterprise Service Bus administration